Shipping & Returns
Shipping Policy
The orders are shipped by registered air mail which takes 30 work days to arrive at destinations, our shipping agent will ship by either China Post or S.F. Express depending on convenience at the time. Register Air Mail's maximum weight is 2kg. For orders over 2kg, cutomers should split order if possible, or choose other available shipping options.
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You can track your order on Track China Post dot com when your order status shows "shipped". 17Track is another source to track your shipment.
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Effective Oct 15th 2013, EMS has been added as an option for customers who want to pay for faster delivery. EMS's delivery guideline is 1 week for most countries. In some cases, we might alter EMS to other available courier services without notification. For the customers who need EMS as the only option for fast delivery. please give us a note in the order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Return & Exchange Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
All prices are in HKD All prices are after tax. Copyright 2021 Planet Steel Express.